How do I place an order?
Click on 'Shop', select the item(s) you want and click on the 'Add Item To Order' button. When you're ready to order, click on the cart icon on the top right hand corner to complete your order and payment. If you have any special requests, simply note them down in the 'shipping instruction' field and we will do our best to fulfill your request.
Can I amend or cancel my order after making payment?
Unfortunately, you will not be able to cancel your order once payment is made. If you bought the wrong item and would like to change your order, do email us at email@example.com within 1 hour of your order confirmation to inform us of the changes you would like to make. We will try our best to amend your order if possible.
Can I change my delivery address after placing my order?
If you need to make changes to your delivery address after placing your order, please email us at firstname.lastname@example.org within 1 hour of your order confirmation to inform us of the changes you would like to make. If you take more than 24 hours to inform us of the changes, chances are your order may have already been shipped out.
What are the available modes of payment?
We accept payment via Visa, MasterCard and Amex credit and debit cards, ApplePay, as well as bank transfer.
How much are the delivery charges?
For orders below $100, there is a delivery charge of $5. For orders above $100, delivery is free!
How long do you take to deliver the orders and what are the delivery timings?
It will take 1-3 working days for your items to be delivered. Deliveries will be done from Mondays to Saturdays, from 10am to 10pm, excluding public holidays. You can choose between two delivery timeslots, 10am-6pm and 6pm-10pm.
Can I choose my desired delivery date and time?
We can deliver on your desired date (except Sundays), but please indicate your desired delivery date in the 'special instructions' box on the checkout page! However, there are only two different timeslots (10am-6pm and 6pm-10pm) that you can choose. If you need your parcel to be sent at a specific timeslot, do contact us at email@example.com and we will try to arrange something for you!
What if I miss a delivery?
If the delivery attempt fails, we will contact you to schedule a re-delivery for free. However, if the second delivery attempt is also unsuccessful, there will be charges for the third delivery.
Do you do ship internationally?
While we would love to ship internationally to you, shipping charges are way too expensive! If you are keen on buying our products and are willing to pay for the shipping fees, do contact us at firstname.lastname@example.org and we will try to make the best possible arrangement for you.
RETURN & EXCHANGE
What if I receive a wrong item?
We will do our best not to make any mistake in our deliveries, but we are sorry if it does happen. In the case where a wrong item was sent to you, contact us at email@example.com as soon as possible and we will arrange for the correct item(s) to be delivered to you at no extra cost.
What if I receive a defective item?
We apologise greatly if this happens! In the case where a defective item was sent to you, contact us at firstname.lastname@example.org with photo(s) of the defect. We will assess the defect and arrange for a new item to be delivered to you at no extra cost should the item be deemed defective.
Can I exchange/refund after receiving the items?
Unfortunately, we apologise but we do not accept exchanges or refunds at the moment.
Do you provide any warranty on your products?
We do not provide warranty on our products as they are non-electrical items. However, if you come across any issues while using our products, contact us at email@example.com and we will do our best to help you out with them. Spare parts like knobs for the lids or brackets for the handles can be purchased at a minimal fee at our retail outlets.